Complaints and safeguarding
Training resources
This section contains email templates used by our team when dealing with reports or complaints.
Emails
Email templates for complaints
This handbook explains what emails to send someone who has made a complaint. It also includes what emails to send to those people who have had a complaint made against them.
Email templates for minor issues
This handbook explains what emails to send someone who has raised a minor issue. It also includes what emails to send to those people who have a minor issue raised about them.
Email templates for whistleblowing reports
This handbook explains what emails to send someone who has made a whistleblowing report. It also includes what emails to send to those people who are informed about a whistleblowing issue.
Updates for the Director
Update for the Director
A form to update the Director of either the submission or conclusion of a complaint, a whistleblowing report or a minor issue.
Outcomes
Outcome of a complaint
This form is given to the person who makes a complaint and the person the complaint is against at the end of the process to let them know the outcome.
Outcome of a minor issue
This form is given to the person who raises a minor issue and the person the minor issue was raised about at the end of the process to let them know the outcome.
Outcome of a whistleblowing report
This form is given to the person who makes a whistleblowing report at the end of the process to let them know the outcome.