Complaints and safeguarding
Safeguarding, complaints and pastoral care team
Complaints and safeguarding
Safeguarding, complaints and pastoral care team
Our safeguarding, complaints and pastoral care team deals with complaints, minor issues, whistleblowing and safeguarding reports.
Complaints team
Our complaints team includes our Head and Deputy Head of Complaints. To see more about them and to see their emails, click on the profiles below.
Daisy Macdonald
Head of Complaints
Daisy is a Human Geography and Chinese graduate with study experience in Beijing, Shanghai, and Hong Kong. She has experience handling complaints within a hospitality setting and has received pastoral-care training.
Complaints committee
William Burrows
Economy Spokesperson
William is studying for a PhD at Leeds University within the School of Earth and Environment, with the Institute for Transport Studies and the Infuze Project. He has a masters in Economics from Swansea University and a degree in Economics from Aberystwyth University.
Annadonata Taccarelli
Head of Events and Interviews
Head of Events and Interviews Annadonata is an undergraduate at Kings College London studying English and Modern Languages and was previously a Capital L Language Ambassador at SOAS University. She also undertook an internship role at Dryden Search as a Research Associate.
Karen Lucia Ngay-Katalay
Public Affairs Officer (Society)
Karen holds degrees in Communication, Health, and Social Science and is beginning a Master's in Public Governance and Policy. With experience in the creative and sports sectors, she now works as a Neurodiversity and Learning and Development in the Workplace consultant.
Tarnia York
Public Affairs Officer (Public Sector)
Tarnia works at ChildLine, talking to young people and working to influence policy around online safety. She has a politics and international relations degree from Nottingham Trent University.
William Burrows
Economy Spokesperson
William is studying for a PhD at Leeds University within the School of Earth and Environment, with the Institute for Transport Studies and the Infuze Project. He has a masters in Economics from Swansea University and a degree in Economics from Aberystwyth University.
Annadonata Taccarelli
Head of Events and Interviews
Head of Events and Interviews Annadonata is an undergraduate at Kings College London studying English and Modern Languages and was previously a Capital L Language Ambassador at SOAS University. She also undertook an internship role at Dryden Search as a Research Associate.
Karen Lucia Ngay-Katalay
Public Affairs Officer (Society)
Karen holds degrees in Communication, Health, and Social Science and is beginning a Master's in Public Governance and Policy. With experience in the creative and sports sectors, she now works as a Neurodiversity and Learning and Development in the Workplace consultant.
Tarnia York
Public Affairs Officer (Public Sector)
Tarnia works at ChildLine, talking to young people and working to influence policy around online safety. She has a politics and international relations degree from Nottingham Trent University.
Safeguarding
Charlie Parkes
Head of Safeguarding
Charlie is currently a student at Cardiff University / Prifysgol Caerdydd studying International Relations. He focuses on security studies and quantitative economic data research.
Pastoral Care
Jasneet Samrai
Deputy Director (External)
Jasneet works at the Royal College of Physicians and has previously held roles at Breast Cancer Now and Oxfam. They also worked as a campaign organiser, helping to elect three MEPs. Jasneet currently serves as Head of Pastoral Care.